01
Who is @VANDYTHEPINK? and @ONVANDYLAB
A brand that was created by a NY and VA based customizer who’s known as Vandy. Vandy customizes every shoe and designs every apparel by himself. @ONVANDYLAB is Vandy's exclusive laboratory account(a brand) that sharing more experimental stuffs with people.
02
What are your release dates?
We announce our release dates on our Instagram @VANDYTHEPINK. We also email release dates/time to our subscribers. Time and date of announcement may vary but it’ll always be announced on our newsletter and Instagram. Stay tuned!
03
Do you have a store?
We had couple pop-up stores in NYC but we currently do not have one. All purchases can be made on our website. If you want us in your state, let us know by commenting on our Instagram picture and maybe we’ll go to your state next.
04
How long will it take to receive my purchase?
Since all orders are made to order and custom made by Vandy, himself, it takes about 3-4 weeks after purchase for items to be shipped. Yes, it is a long time but to create something by hand, it requires patience and care. We want to make sure all are our products are double checked and finessed before shipping it to you.
05
How do I check where my package is?
When tracking numbers are updated , you’ll get a direct email . If you have an account, you can just simply log in and click “my order”. If your tracking is not up and not in your email (check spam) then feel free to email us at ONVANDYLAB@GMAIL.COM
07
I made a mistake on my order, what do I do?
If you made a mistake on your order you have to notify us via email at ONVANDYLAB@gmail.com immediately. If your order has already been processed and has started being made, there’s a high possibility changes will not be able to be made. If you made a mistake on your address you must also email us immediately and in the email please include order number, full name, and the correct address. Remember, always make sure your order information is double checked before checkout. ( you have to email us within 24 hours after purchase otherwise changes cannot be made )
06
Can I return, refund, or exchange my purchase?
We DO NOT accept returns, refunds, or exchanges. Be sure to always double check your measurement, color, size and etc before purchasing. If there is defects or damages before you wear them, please contact us immediately or send them back to us for partial or full refund (depends on items condition) We are NOT responsible for incorrect/incomplete addresses provided. IF package is lost, we do NOT hold any responsibility for lost packages.
08
I provided an incorrect address but the item has already been shipped and lost. Can I get a replacement?
As the person who is purchasing, you should know your own address, best. All incorrect/incomplete addresses must be corrected within 12 hours from the time the order is placed. If not corrected, we are not held responsible for any lost packages because of the incorrect information provided. There are NO REFUNDS OR REPLACEMENTS for lost packages due to incorrect/ incomplete address provided. Please double check your address before purchasing.
09
What if I want to make changes after the 24 hour grace period?
Email us at ONVANDYLAB@gmail.com
and someone will look up your order and see if your order has been processed or not. It is clear to you guys that changes to orders must be made 24 hours max after the order has been placed to make changes. Therefore, if your order already has been processed and you wish to be make changes or cancellations to your order, the best we can do is refund 30% and cancel your order.
Do you guys take private orders?
Yes, we do. We take private orders via email at ONVANDYLAB@gmail.com . At times there will be a waitlist since our products are in high demand. If something is sold out and you want to purchase it, you can always make a private order but the price will be a little more than our retail.